Return Policy
Thank you for choosing WHOLE PET
We appreciate your business & understand there are times when merchandise may need to be returned.
Our goal is to make your return experience as simple and convenient as possible.
Here’s how it works in our stores:
Durable Goods
Can be returned within 30 days for a full refund of the original purchase price by/to original payment method. Sales receipt is required. Merchandise must be in new, resaleable condition, and in original packaging with tags. Some items are excluded — see below.
Edible Goods
Can be returned within 14 days for a full refund of the original purchase price by/to original payment method. Sales receipt is required. Merchandise must be in original packaging with at least 50% of product remaining. Some items are excluded — see below.
Excluded Goods — All Sales Final
For health reasons, we cannot accept returns of supplements, grooming supplies, chew toys, bulk (unpackaged) treats, chews and bones.
Returns will not be accepted on opened pet food cans, flea and tick products, engraved tags, gift cards, liquids (except where the seal is clearly intact), clearance items, or other durable goods items that are not in new, clean, and resaleable condition, or not in original packaging, or tags are missing.
Other Terms & Conditions
- With a receipt, WHOLE PET will refund ANY item that was expired or defective at the time of purchase.
- WHOLE PET reserves the right to determine the condition and resaleability of durable goods items before issuing a refund or exchange.
- State issued ID is required for all refunds and exchanges.
- All grooming sales are final 24 hours after pickup.
